Proposed Solution

Software Modules in Scope

A list of modules is included in the Order Form under section 3. These modules are considered in scope and any modules not listed would not be included within the scope of this project.

Services Approach: Express Implementation Methodology

The Synerion Project Manager will lead the client project team through several design workshops that will map client requirements to Synerion solution features. Once the design sessions are completed Synerion will provide a testing environment and test reports for pay rules, to allow the customer to validate that the Synerion solution is configured to support their requirements.

Once validated the customer environment will be moved to deployment, final setup, final testing, and training tasks.

Sample Schedule

Express Project Scope and Assumptions:

This Statement of Work identifies the assumptions made to estimate the Professional Services hours required to implement the solution.  If your requirements differ from the Basic Solution Assumptions please ensure this is captured within the Order Form prior to executing the agreement to ensure an accurate services budget is included.

If the solution or assumptions defined in this document change, Synerion and Client will review and adjust the project scope and budget accordingly through standard Synerion change control procedures.

Basic Solution Assumptions

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Number of employee: As per order form

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Number of Sites: <10

Number of Countries: 2 or less (Canada and USA)

Number of States/Provinces :<10

Number of Languages for training: 1- English

Languages required for system configuration:1- English

Employee interface: 1 or less

Payroll Interface: 1 or less

Other interface: 0

Points System: No

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Additional or Special In-Scope Elements

If the Client has critical requirements are required to make this project successful it must be included in the Synerion Order Form to be considered in scope.

Additional Assumptions

• Customer will assign a Project Manager who will be the single point of contact with the Synerion Project Manager.
• Custom Reports unless specified in this document, are out of scope.
• Customer is responsible for developing their workforce management policies.
• Customer is responsible for managing communication and change for their organizations.
• Customer’s project team will adhere to the project timeline and responsibilities.
• Customer agrees to participate in and deliver all required documentation for the Design Workshops within the agreed upon time-frame in order to meet the agreed go-live date.
• Customer is committed to meeting project timelines. Delays in the project can lead to a change order for additional project management hours.
• Synerion has a robust rules engine built up over more than 35 years in the business. There are tens of thousands of possible rule combinations that Synerion supports in regions around the globe. In addition to canned functionality, Synerion also has the ability to program custom rules that are configured through advanced configuration. This statement of work and quotation assumes that all of the customer’s rules are supported through our normal rules engine unless otherwise specified in this section. If you have questions about whether or not a specific rule would be supported for your organization, please send the details to Synerion for evaluation.

Interfaces

This implementation includes 1 or less interfaces. When Synerion provides data via an interface to a non-Synerion system, Synerion will provide an export file according to customer specified file layouts and data content.  It is the responsibility of Client or the 3rd party to import that data file to update the appropriate database. In the case of Employee Imports, it is the responsibility of Client to make the source data available to Synerion in the agreed upon format.

Training Services

Training environment and training materials for initial training will be provided by Synerion.

Professional Services Engagement Policies

General

• All Professional Services work will be conducted during normal business hours, 8:30 – 5:00 EST Monday through Friday.
• Synerion requires notification for canceling or rescheduling of Synerion personnel. The customer will be charged for failing to meet the following notification requirements:
• Within 48 hours – 50% of planned charges are invoiced for scheduled work.
• Within 24 hours – 100% of planned charges are invoiced for scheduled work.

Change Order Process

• Changes to the signed Statement of Work will be managed by the Synerion Project Manager and result in initiating the Change Order process.
• A change to project deliverables, allocated time or schedule initiates the Change Order process.
• The last authorized Statement of Work, including any previously approved Change Orders will prevail until amended by a subsequent approved Change Order.

Travel

• The customer is responsible for all travel costs including travel time, mileage charges, and all other travel expenses.

Unethical Behaviour

Employees, vendors, partners, and various other interested parties can anonymously report any form of unethical or immoral behavior by calling the office number (877) 816-8463 ext 425 that may include, but is not restricted to:

1. Breach of a legal obligation (e.g. safety procedures/obligations of the organization)
2. Malpractice and unethical conduct
3. Deliberate actions that put someone’s health and safety in danger
4. Potential breach of statutory requirements and/or a criminal offense
5. Breach of the organization’s audit, code of conduct, or other applicable policies/regulations.

Any party who raises concerns about unethical or immoral behavior, whether the incident has occurred, occurs, or would occur, is subject to the jurisdictional public disclosure and protection acts. The identity of all disclosers and witnesses will be protected from victimization. Information created or obtained in the course of an investigation into a disclosure is protected under the relevant jurisdictional data protection act. While parties are not encouraged to raise concerns anonymously as it hinders the investigation process and credibility of information, they may do so if it enables them to speak openly. All concerns will be addressed fairly and in an appropriate manner, given that they are within the terms highlighted above. The party will be informed of the progress of the information and the timescale; however, confidentiality may restrict the details of the investigation and any disciplinary actions are taken.

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