Chief Revenue Officer

Chief Revenue Officer (“CRO”) of Sales, North America

Synerion North America Inc. is a serial award-winning leader in B2B Cloud technology. Rapidly growing businesses in both HR Technology like Workforce Management as well as the Security space with high-end Readers including Cloud-based Video Management Software. With over 1M users sold and thousands of customers we are super proud to boast a 4.7/5 online user rating.

We are currently seeking a full-time CRO, North America to oversee and expand our sales function across North America.

The successful candidate will be responsible for leading sales efforts, managing key accounts, overseeing sales operations, driving sales performance, and spearheading business development initiatives across Synerion’s North American market.

Reporting to and working in close collaboration with the Chief Executive Officer, the duties and responsibilities of the CRO include, but are not limited to, the following:

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Strategic Leadership:

Lead and execute the North American sales strategy, setting specific quarterly or annual sales goals;

Develop sales opportunities to expand sales revenue in the North American market;

Manages sales budget, optimizing resources to achieve objectives and ensure sales and productivity goals are met; and

Building strong and collaborative relationships with other internal stakeholders.

Team Leadership:

• Manage and lead a team of Sales and Business Development Representatives, providing; guidance, support, and performance management to ensure high-quality service delivery;
• Foster a positive and collaborative team environment, promoting continuous learning and professional development; and
• Set clear performance goals and expectations for the team, regularly monitoring and providing feedback on individual and team performance.

Customer Relationship Management:

• Your team will serve as the primary point of contact for key customers, building and maintaining strong relationships based on trust, professionalism, and effective communication; and
• Collaborate with cross-functional teams, including Professional Services, Product, and Technical Support, to ensure alignment in customer service and support efforts.

Sales Training and Support:

• Oversee the training and onboarding of new representatives, ensuring they have a comprehensive understanding of our products and services.

Reporting and Analysis:

• Generate regular reports on sales metrics. Knowledge of Salesforce.com an asset;
• Analyze customer feedback and data to identify trends, opportunities for improvement, and areas of excellence; and Present findings and recommendations to the executive team to drive continuous improvement and growth.

Other

• Other duties as assigned.

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The successful candidate will possess the following qualifications:

• Must be able to legally work in the USA or Canada;
• Must be able to travel across North America on a regular basis;
• Proven experience in a sales leadership role, preferably in the software or technology industry;
• Excellent leadership and team management skills, with a track record of building and motivating high-performing teams;
• Bachelor’s degree in business administration, management, or a related field from an accredited college or university;
• Strong customer focus and the ability to build and maintain positive relationships with clients;
• Proficiency in customer service software systems and tools;
• Exceptional communication and interpersonal skills, with the ability to effectively communicate complex ideas and influence stakeholders;
• Analytical mindset and the ability to leverage data and insights to drive decision-making and process improvements;
• Proven problem-solving skills and the ability to handle customer escalations with professionalism and empathy; and
• Demonstrated

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What’s in it for you?

The position offers a competitive employment package and compensation commensurate with experience in a friendly and collaborative work environment.

• Salary Range: $75,000 to $500,000 base salary plus variable compensation
• Location: Remote or Hybrid position based out of a Synerion office in North America

Kindly forward your resume and with cover letter via email to careers@synerion.com

Synerion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Synerion welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

For more information, check us out online at www.synerion.com.

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